Poor human judgment and lax telephone security protocols are allowing fraudsters to rip off insurance companies. Call centers are seen as a weak backdoor for scammers. As insurance companies boost their cyber security profiles, telephone security can be forgotten - exposing vulnerabilities that are being exploited, in a scamming technique called "social engineering", for big money. David Dewey, director of research at Pindrop, a telephone security firm, recently spoke to Insurance Business about his company’s "2017 Call Center Fraud Report" and the issues specifically facing the insurance industry.