Can Managed Auto Repair Save Collision Industry?
Tuesday, August 15th, 2000 AutoThe automobile collision repair industry is getting poor reviews from its two main constituents - consumers who are displeased with the quality of service and insurers who complain of escalating repair costs - according to a recent study by Conning & Co. in Hartford, Conn. Responding to its customers‘ perceptions, and intrigued by the prospect of huge profits, repair shop owners are considering an overhaul of the collision repair process through a managed auto repair initiative. The 134-page Conning study, "The Managed Auto Repair Initiative: Raising the Bar and Focusing on the Customer," reported that the initiative has three main goals: improved customer convenience and satisfaction; more positive and productive insurance company/auto repairer relationships; and fundamental changes to the collision repair process that will result in consistently high-quality repairs at reduced costs.
