Challenges For Workers’ Comp Professionals In 2020

For the second year running, Risk & Insurance®, sponsored by Healthesystems, canvassed attendees of the National Workers’ Compensation and Disability Conference© & Expo to determine what trends and challenges they’re focused on for the year ahead.

A total of 669 people responded, representing every corner of the workers’ comp industry — TPAs, PBMs, hospitals and other medical providers, employers, insurers, brokers and regulatory authorities.

Some of their top concerns remained consistent with last year’s findings — rising cost of care and claim complexity, for example — but other concerns made a conspicuous jump to the top of the list.

The top concern among workers’ comp professionals was changing workforce demographics — primarily, the rising average age of the American employee.