Profound shifts brought by the COVID-19 pandemic and the Great Resignation have uncovered new directions for the future of the workforce.
One of them is that emotional intelligence (EI) -- the ability to recognize, understand and manage emotions in oneself and others -- is taking on greater importance as younger people enter the workforce.
'It's the demand of the younger generations - the Millennials that are now coming into leadership positions, but also Gen Z, who are now entering the workforce. They want to work for an emotionally intelligent leader,' said Payal Beri, CEO and founder of RK Empathy.
Beri is speaking at the upcoming Women in Insurance New York summit. Her talk, 'Making an impact with emotional intelligence,' will tackle strategies to leverage empathy in the workplace.
Having worked in the field of human behavior for over 15 years, Beri advocates for empathic leadership to combat burnout, disengagement, and high turnover in organizations -- rates of which have skyrocketed since COVID-19.
