Insurance claim preparation will be an important process for any businesses suffering damage from the attack on the World Trade Center. "The most common insurance claim likely to be filed will be for the loss of business income," said Hugh Strawn, director of catastrophe services for the Property Loss Research Bureau. Business interruption and extra expense insurance will help defray lost income and emergency-related expenses." Insurance adjusters usually will assist business owners in evaluating their claim and fully explain the steps to be taken. Until meeting with the adjuster, business owners are advised to continue to conduct their operations as normally as possible, making business decisions as if they had no insurance. "Insurance is designed to help businesses recover from the loss,"