OK Google - what’s artificial intelligence (AI) going to look like in 2018?" While your home smart sensor or smart phone might not have a precise answer to that question, it will certainly take note of the fact that you asked it. Insurers across North America have been investing heavily in the Internet of Things (IoT), embracing connected devices like home smart sensors, wearables, and autonomous vehicles, in order to generate data for machine learning and boost cognitive services to improve customer service.