Hampton Inn Hotel Burns Down, Declines to Reimburse Guests

Tuesday, October 14th, 2014 Property

When a small company ducks responsibility for a bad customer experience, I usually figure the operators are inexperienced at this sort of thing or don’t care what people think. But when a big company — especially a really big company — can’t behave in a decent manner toward a customer with a legitimate gripe, I have to wonder what on Earth its managers are thinking and why they’d risk losing future business just to save a few bucks. Bill Dailey recently encountered such hard-nosed corporate thoughtlessness after staying with his grandson at a Hampton Inn hotel, franchised by Hilton Worldwide.

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http://www.latimes.com/business/la-fi-lazarus-20141014-column.html

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