Talent recruitment and retention has long been a top priority for insurance organizations. In recent years, the discussion has revolved around the ageing workforce and the need to counteract widespread baby boomer retirements by attracting fresh blood to the industry -- most of whom aren't proactively seeking out careers in insurance.
To a large extent, the ageing workforce still dominates the talent discussion, but there are several other macro societal issues that are complicating talent management within the insurance industry today.
For example, the COVID-19 pandemic triggered a huge uptick in workers quitting their jobs, changing their careers, and shifting their expectations about what they want from their careers and their employers.
People want fair compensation and benefits, they want flexible working arrangements, and, increasingly, they want to work for employers who are in tune with the major societal impacts of the day, such as diversity, equity, and inclusion (DE&I) and the green economy.
If insurance employers can deliver that, then they may be able to tip the scales of what's being called the Great Resignation or the Great Reshuffle.
