Insurance Assessment Using Drone Leaves Homeowner With Concerns

As thousands of storm-related claims are being processed throughout the Denver area, one homeowner isn’t buying what insurance companies are trying to sell as a faster way to handle claims; Michael Clark wants to see a claims adjuster and not a drone. “New technologies are great, but they’re not always appropriate, You’re not going to replace someone with boots on the ground,” said Clark. On Friday a third-party drone pilot showed up to do a roof assessment for Clark’s home near Sloan’s Lake. The roof sustained significant damage from the May 8 storm. Clark received a report from the third-party contractor.“It looked like the drone operators were the ones circling the damage, not the insurance adjuster. He’s a photographer, he’s not an adjuster,” said Clark.