Thursday, April 5th, 2012 — Edmonton’s auditor has told city officials they should make changes after complaints last year about the handling of damage claims from construction of the south LRT. "Our observations show that the insurance claims practices applied for the SLRT were not formally communicated to residents in the affected communities," according to a report by city auditor David Wiun. "The administration needs to ensure processes and practices are open and transparent to protect the city’s reputation and maintain public trust."