
In 2024, the Maryland Insurance Administration (MIA) helped policyholders recover nearly $33.3 million through various consumer protection efforts. Acting Commissioner Marie Grant emphasized the agency’s commitment to ensuring fair treatment for Marylanders dealing with insurance disputes. The recoveries resulted from initiatives like the Rapid Response Program, formal complaint investigations, fraud enforcement, and market regulation oversight.
The Rapid Response Program, designed to expedite property and casualty claim resolutions, alone accounted for $9.59 million in recoveries. Additionally, the Property and Casualty Complaints Unit resolved over 7,100 cases, securing $7.53 million for consumers. The Life and Health Complaints Unit closed 3,540 cases, recovering $6.66 million, while the Appeals & Grievance Unit assisted consumers in medical coverage disputes, returning $1.09 million in benefits.
MIA’s regulatory and enforcement divisions played a crucial role as well. The Market Conduct Unit conducted investigations that resulted in $7.65 million in recoveries and $334,500 in penalties. The Insurance Fraud and Producer Enforcement Division pursued civil and criminal fraud cases, leading to $429,224 in restitution and multiple convictions. Other enforcement efforts targeted insurance agents, public adjusters, and title producers, securing additional penalties and consumer reimbursements.
Beyond financial recoveries, MIA continues to regulate Maryland’s $49 billion insurance industry, ensuring compliance, protecting policyholders, and providing educational resources. Consumers with insurance complaints or fraud concerns are encouraged to utilize MIA’s online tools and support services.