Tech Innovations Reshape Workers’ Compensation Claims Processing

The landscape of workers’ compensation claims processing is undergoing a significant transformation, fueled by advancements in technology. Mobile technologies, big data, and artificial intelligence are not just altering our daily lives but are also reshaping how workers’ compensation adjusters handle claims. These technological tools are not only automating report generation and flagging anomalies in interviews but are also enhancing communication with injured workers. This technological intervention is pivotal in reducing workloads, achieving better outcomes, and cutting down costs.

Max Koonce, Chief Claims Officer at Sedgwick, emphasizes the boundless potential of innovation in this field. He points out the abundance of data available and the opportunities it presents. The focus is on utilizing this data to identify trends and behaviors in a streamlined manner, thereby improving the claims processing system.

This tech-driven shift was a key topic of discussion at the 2023 National Comp conference in Las Vegas, where Risk & Insurance writer Courtney DuChene interviewed Koonce. They delved into the emerging trends and innovations in workers’ compensation claims handling, underscoring the transformative impact of technology in this domain.