Every year, the impact of the Internet
on insurance gets more profound.
(And to think, a couple of years ago,
some publications still said the Net wouldn’t
have much of an impact on carriers!)
This year, we turned to four research
organizations to find the impact of the Net
on various aspects of the insurance business,
from sales to customer service to
security. If a picture is worth a thousand
words, here are more than 9,000.