Workers’ Comp Beyond the Claims: A Human-Centered Approach to Preventing Pitfalls on the Path to Recovery

So often we hear about workers’ comp claims that go wrong. Something gets missed, and things take a bad turn. These kinds of problems are familiar to anyone who works in the workers’ comp field.

Framed using this type of language -- wrong, bad, problem -- it’s easy to forget that at the center of every workers’ comp claim is an actual human being. While we may look at a case as an obstacle to be overcome, it’s important to remember that, for the injured person, the workers’ comp system can be intimidating at the best of times.

At the worst of times, it can allow a person to slip through the cracks.