Restoration companies typically rip out walls and gut structures to remove the damage. For business owners, that means loss of revenue for weeks—or even months. But what if it was possible to completely eliminate soot and smoke damage in as little as 48 hours—saving time and money? Click here to read more.

As the chief claims officer for Wawanesa Mutual Insurance Company, Erin Fischer hears one question all the time. "The Number 1 question I get is: Do you need to hire claims people who are technical experts?" Fischer said Wednesday. Although technical expertise is very important in claims, empathy is an essential ingredient.