CEA’s 2022 Claim Manager Conference

Today the California Earthquake Authority (CEA) held its annual Claim Manager Conference, via Zoom, and more than 80 claim representatives from CEA’s participating insurance companies attended.

This year’s event included a CEA policy training, as well as sessions on CEA’s catastrophe readiness (its earthquake response framework, levels of response, and people and systems), real-time products and applications from the U.S. Geological Survey that are used for post-earthquake response and pre-earthquake mitigation activities, the CEA Claim Manual (and claim director and liaison responsibilities), addressing the increased potential for fraud during natural catastrophes, enhancements to CEA’s deductible and payment calculator, CEA earthquake-claim handling, and identifying earthquake damage according to CEA’s Residential Earthquake Damage Assessment (REDA) General and Engineering Guidelines.

The conference featured speakers from the California Earthquake Authority, U.S. Geological Survey, National Insurance Crime Bureau, Farmers Insurance, and Exponent.

‘Residential earthquake insurance is a vital part of California’s community resilience following damaging earthquakes, which can strike at any time,’ said CEA Chief Catastrophe Response and Resiliency Officer Laurie Johnson. ‘We always appreciate opportunities to connect with the claim managers and adjusters who handle CEA policyholder claims on behalf of our participating residential insurers and to learn from their experiences while sharing the latest resources.’