J.D. Power 2018 U.S. Auto Insurance Study Names AAA Insurance, Underwritten by CSAA Insurance Group, as Highest-Ranked Auto Insurance Brand in the Southwest

Monday, November 12th, 2018 Source: AAA

The survey found overall customer satisfaction with U.S. auto insurers rose in 2018, scoring 826 on a 1,000 point scale. This record-high satisfaction rating points to stronger brand loyalty, as the number of consumers shopping around for auto insurance fell to a record low. "Our insurance products and hundreds of dedicated insurance professionals help Members live life with confidence," said AAA Nevada Chief Marketing Officer Tena Melfi. "Life is an adventure, and our Members know AAA is there when a curveball is thrown their way." AAA Insurance, underwritten by CSAA Insurance Group, delivers value, service and trust to policyholders, offering Members: More local experts and online functionality. Members have more opportunities to interact with insurance experts and access policy information. 100 years of experience and stability. AAA's trustworthy coverage and a hassle-free claims process is backed with an A rating for financial strength. Plus, legendary roadside assistance is available to AAA Members, even if they aren't driving. More ways to save. AAA Members get access to discounts at thousands of locations, including hotel stays, rental cars, retail shopping, dining, home services and auto repair. CSAA Insurance Group provides auto, home and personal lines of insurance to AAA Members in 23 states and the District of Columbia with 2.7 million policies in force. The J.D. Power 2018 U.S. Auto Insurance Study examines customer satisfaction in five factors (in order of importance): interaction; policy offerings; price; billing process and policy information; and claims. The study is based on responses from 44,622 auto insurance customers and was fielded from February-April 2018.

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About J.D. Power J.D. Power is a marketing, consumer intelligence, and data and analytics company that helps its clients measure, understand, and improve the key performance metrics that drive their growth and profitability. J.D. Power's industry benchmarks, unique data and analytics platform and reputation for independence and credibility has established the company as one of the world's most well-known and trusted providers of Voice of the Customer insights. Established in 1968, J.D. Power is headquartered in Costa Mesa, California, and has offices in North/South America, Asia Pacific, and Europe. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. About CSAA Insurance Group CSAA Insurance Group, a AAA insurer, offers automobile, homeowners and other personal lines of insurance to AAA Members through AAA clubs in 23 states and the District of Columbia. Founded in 1914, the company has been rated "A" or better by A.M. Best for 90 years, and is one of the top personal lines property casualty insurance groups in the United States, according to the National Association of Insurance Commissioners. The company has been repeatedly named one of the 50 most community-minded companies in America by Points of Light. Read more at csaa-insurance.aaa.com. About AAA Nevada: AAA has a proud history of serving Members for over 100 years. The company is on a mission to create Members for life by unleashing the innovative spirit of 4,000 employees representing nearly 6 million Members across Northern California, Arizona, Utah, Nevada, Montana, Wyoming and Alaska. In addition to legendary roadside assistance, AAA offers home, auto and life insurance, and extraordinary travel services. According to Via Magazine's Smart Guide, being a AAA Member can save you more than $1,200 a year. Learn more at AAA.com.