Today, investigative experts utilize Liveoak's Virtual Interactions™ platform to remotely conduct audio and video interviews, conduct range of motion tests via web conferencing technology and walk claimants through completing and signing authorization forms through Liveoak's collaborative tools. The entire interview is recorded, signed authorization forms are attached and every action down to the keystroke is captured and on the record through Liveoak's System-of-Audit™. Future enhancements include integrating facial recognition and artificial intelligence for lie detection into the platform.
In the near term, the benefits of using Liveoak's platform are focused on conducting more interviews in less time without expanding SIU teams and less travel expenses. Liveoak's Head of Sales, Mike Alderson says, "We anticipate finding even greater ROI results as we compile more data. We are hypothesizing that increasing capacity across these teams will allow Insurance companies to lower investigation thresholds and ultimately reduce fraudulent payouts as more claims are researched."