Poor Service Leads to Fraudulent Insurance Claims, Survey Find

More than half (55 percent) of U.S. consumers say poor service from an insurance company is more likely to cause an individual to commit fraud against that company, according to a survey by Accenture. The survey also reveals a significant increase in claims filed, with nearly half of U.S. adults (47 percent) saying they had filed property/ casualty insurance claims at some time, up from less than one-third (29 percent) in a similar survey conducted in 2003.