Aspen Claims Service

Toyota: Acceleration Complaints Drop 80%

 Thursday, October 7, 2010

 Insurance Journal

Toyota Motor Corp.’s North American manufacturing arm said Monday that consumer complaints regarding unintended acceleration have dropped 80 percent since April, when it instituted a new method for handling those complaints. Toyota in April responded to negative publicity surrounding the worst safety crisis in its history, including more than 10 million recalls worldwide, by creating a team of engineers and technicians to respond to consumer complaints on acceleration issues within a day.
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