The Innovation Group plc (Innovation Group), a global provider of business process outsourcing and technology solutions to the insurance, fleet and automotive industries, today announced the company has achieved a Novarica Average Customer Experience (ACE) Silver Ranking for Insurer Claims. The Novarica ACE Rankings are based on online survey responses from senior technology and operational executives at Innovation Group insurer client companies who have direct experience with the product and organization. Silver ACE Rankings are based on minimum of five client responses.