Why Every Claims Handler Needs Written Claims Guidelines

There’s a bad faith lawsuit going on right now in the South that has been raising eyebrows throughout the insurance community. A judge will decide whether a bad-faith lawsuit will be won by the Plaintiff claiming that a lack of timely settlement traced back to the carrier not having any written claims procedures or guidelines in place. The carrier, which employs about 50 people and has only one or two claims adjusters on staff, argues that it’s too small to have written guidelines.