Couple Unaware Insurer Reduced Coverage After Two Claims

In January, Rick and Sue Herrera suffered a devastating loss when their daughter Sue Sue died in a fire at their home. The Herreras sought comfort knowing they were fully insured. The day after the fire, the Herreras say their insurance adjuster from Auto Club Family Insurance Company, also known as AAA, seemed puzzled by the size of their home. The Kansas City couple says they later learned AAA had their home insured for 3,617 square feet instead of 7, 531 square feet. The Herreras thought it was a clerical error that could be easily fixed.