Passenger Sues Uber, Claiming Driver Shattered Her Jaw

A 29-year-old woman is suing Uber, claiming a driver for the ride sharing service shattered her jaw during an attack on New Year’s Eve. Krystal Ortiz says she had been drinking at a party in Hollywood that night and thought she’d do the responsible thing and find a designated driver. "I took the Uber because they hold themselves in a safe and responsible way for people to transport themselves, and I relied upon them to provide this," she said at a press conference with her attorney Tuesday.
As she was sitting in the car, Ortiz’s cellphone was recording video when she claims the driver snapped without provocation over a conversation she was having with another passenger.