Steve Morang just couldn’t stand it. After reading my column about the deception committed by both Volkswagen and Wells Fargo WFC +1.56% against their customers, he simply had to reach out by email to register his outrage. There are a lot of articles out there right now trying to understand the issue,” he wrote me. “But very few, if any, are actually mentioning the ways in which this could have been easily prevented if the management…had been properly informed and/or cared, and why they didn’t.” Steve has a special perspective on the issue.