‘Who Pays?’: Having OEM Documents Helps In Insurer Negotiations

Though there’s likely always going to be local adjusters who refuse to listen, the latest completed “Who Pays for What?” survey found OEM repair procedures to be an effective tool in collision repair-insurer negotiations. The latest edition of the quarterly survey asks about the success collision repairers have had when asking the Top 8 insurers for reimbursement for various refinishing procedures. It’s open until Jan. 31, and participants will receive a free copy of the results. All responses are confidential; data is published in the aggregate.