Insurance Industry Expands AI Use but Faces Challenges in Scaling and Customer Trust

A new report reveals that while most insurers have adopted AI, fragmented deployment, data issues, and a trust gap hinder enterprise-wide scale and customer-facing value.
July 10 Education & Training Risk Management Technology

Rhode Island Sets New Standards for Pet Insurance Policies and Sales Practices

Rhode Island’s new Pet Insurance Act introduces detailed consumer protections, requiring clear disclosures and training for producers starting January 1, 2026.
July 7 Education & Training Insurance Industry Legislation & Regulation Life & Health Rhode Island

AI Is Redefining Insurance from the Cloud Up

AI is no longer a back-office tool but a core force transforming how insurance is underwritten, processed, and scaled—with cloud, GenAI, and agentic systems leading the charge.
July 7 Education & Training Insurance Industry Technology Underwriting

Scattered Spider Cyber Threat Targets US Airline and Transport Industries

The FBI issues urgent warnings as the Scattered Spider cybercriminal group pivots its attacks from UK retailers to airlines and transport organizations across the US.
June 30 Education & Training Liability Risk Management Technology

Modernizing Insurance Claims Payment Infrastructure for Greater Efficiency and Trust

Research reveals that fragmented back-end financial systems hinder timely claims payments and increase risks, highlighting the need for integrated, real-time solutions.
June 30 Education & Training Insurance Industry Risk Management Technology

AI in Claims Management Is Advancing with Better Data and Human Insight

Industry leaders say AI’s real value in claims management lies in improving data quality and enhancing adjuster decision-making—not replacing human expertise.
June 12 Education & Training Insurance Industry Technology

How the Insurance Industry Is Preparing for a Fierce 2025 Hurricane Season

After a season of compounding storms and inland flooding in 2024, the insurance industry is refining its storm strategies and readiness plans for a potentially active 2025.
June 11 Catastrophe Education & Training Insurance Industry Property

Teen Driver Crash Fatalities Spike During Summer Months, AAA Warns

Fatal crashes involving teen drivers increase sharply during the summer, with AAA urging parents to prioritize driver education and limit distracted driving.
June 4 Auto Education & Training Risk Management Technology

Fishermen Face Rising Safety Risks as Federal Training Programs Lose Funding

Federal budget cuts threaten safety training programs for fishing, farming, and logging workers—among the nation’s most dangerous jobs—potentially leaving crews at greater risk.
June 2 Catastrophe Education & Training Legislation & Regulation Risk Management Alaska Florida Iowa Maine Massachusetts

New Insurance Operations Designation Targets Efficiency and Service Excellence

The Institutes has introduced the Associate in Insurance Operations designation to standardize training, enhance efficiency, and elevate service across insurance operations teams.
May 28 Education & Training Insurance Industry Risk Management Technology

Why Intelligent Operations Are Now Essential for Insurance Carriers

As legacy systems strain under rising demands, insurers are turning to AI-driven operations to reduce costs, improve customer satisfaction, and future-proof their business models.
May 24 Education & Training Insurance Industry Risk Management Technology

Cyber Threats Stabilize as Active Insurance Drives Down Claims and Losses in 2024

Coalition’s 2025 Cyber Claims Report shows stable claim trends amid rising cyber threats, with Active Insurance reducing claim frequency and boosting policyholder resilience.
May 21 Education & Training Insurance Industry Risk Management Technology

How Insurers Can Tackle Tech, Process and Organizational Debt to Drive Innovation

Insurers face more than just outdated technology — process and organizational debt also hold them back. Tackling all three is key to modernization and customer value.
May 19 Education & Training Insurance Industry Risk Management Technology

Rethinking Empathy in Insurance Amid the Rise of AI and Automation

Empathy in insurance is evolving as AI and digital tools grow more capable, forcing the industry to redefine how compassion and service are delivered in modern claims handling.
May 12 Education & Training Risk Management Technology

Billing Frustrations Spark Honest Dialogue Between Carriers and Defense Counsel

CLM’s Litigation Management Task Force is tackling billing friction, talent recruitment, and tech adoption with candid conversations aimed at reshaping defense counsel compensation.
May 9 Education & Training Insurance Industry Litigation Technology

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