Call Center Fraudsters Targeting Insurance Companies

 Wednesday, May 24, 2017

 Insurance Business

Poor human judgment and lax telephone security protocols are allowing fraudsters to rip off insurance companies. Call centers are seen as a weak backdoor for scammers. As insurance companies boost their cyber security profiles, telephone security can be forgotten — exposing vulnerabilities that are being exploited, in a scamming technique called “social engineering”, for big money. David Dewey, director of research at Pindrop, a telephone security firm, recently spoke to Insurance Business about his company’s “2017 Call Center Fraud Report” and the issues specifically facing the insurance industry.
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