Insurance Company Accused Of Delayed Response To Storm Claims

"You can't fix anything until insurance comes through. Well, we haven't heard anything from insurance, so how do you keep moving on? You're just frozen.” The sentiments of Jeni Kite are common for many in the aftermath of Harvey. Talk to anyone in Rockport and Port Aransas and they will tell you rebuilding is at a virtual standstill. "It's so slow it's unreal,” is how David Lee describes the process. The culprit according to them? Not so much Harvey, but rather TWIA, the Texas Windstorm Insurance Association. TWIA is an insurance provider serving counties along the Texas coast with more than 234,000 policies totaling $67.6 billion.