Insurers Using AI Smart Total Loss Tool; Repairers To Test It Soon

A CCC executive said Wednesday that insurers have begun to use its artificial intelligence Smart Total Loss tool, which can predict whether a vehicle is destined for a salvage auction based upon a photo, on “live claims today.” A number of carriers are testing out the product, but some are actually using it in the field, CCC product management Vice President David Bliss said Wednesday. Smart Total Loss will come to shops for tests “very soon,” said Bliss, putting the date around mid-2018. He said shops should contact their CCC account reps if they’d like to participate in the Smart Total Loss testing.