Humanity In Claims: Small Gestures Can Have Big Impacts In Workers Compensation Claims

 Thursday, July 26, 2018

 The CLM

You wouldn’t think that a single bunch of store-bought flowers could make a significant difference in a workers compensation claim outcome, but the value of such a simple, kind gesture cannot be overstated. For a worker named Javier, it was a profound, life-changing experience. It reduced and alleviated his distrust of the workers compensation system, made him more proactive in his recovery, and ultimately led to a better outcome. Sending flowers to this injured worker as he recovered from surgery addressed what many now believe is essential to motivating people: the feeling of being respected and appreciated by others, and believing in the ability to control our own destinies.
Education & TrainingWorkers' Compensation
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