Humanity In Claims: Small Gestures Can Have Big Impacts In Workers Compensation Claims

You wouldn’t think that a single bunch of store-bought flowers could make a significant difference in a workers compensation claim outcome, but the value of such a simple, kind gesture cannot be overstated. For a worker named Javier, it was a profound, life-changing experience. It reduced and alleviated his distrust of the workers compensation system, made him more proactive in his recovery, and ultimately led to a better outcome. Sending flowers to this injured worker as he recovered from surgery addressed what many now believe is essential to motivating people: the feeling of being respected and appreciated by others, and believing in the ability to control our own destinies.