Humans Required To Train AI To Assess Images For Damage Losses

Claims adjusters could soon have part of their work replaced by software that looks at photos and decides whether property is damaged, but there is still a need for humans in the process, one researcher predicts.When properties are damaged in a major catastrophe by a wind storm or flood, “typically it takes the insurance company a few weeks to send someone out to assess the damage to property,” Aditya Kaul, lead analyst for research firm Tractica, said in an interview Tuesday. To expedite the process, some P&C insurers are using unmanned aerial vehicles (or drones) to survey damage and take pictures. In some cases, they use computer software to assess the damage in the pictures automatically.