While "getting to simple" may take hard work and persistence, there are some core ways to help those in this important endeavor. Take a moment and consider these questions: What are the most important activities you do? What are the other activities that pull you from doing the most important activities? How could you do less of the least important activities? What paperwork, processes or requirements frustrate your customers? How could you redesign the customer experience so they could do less of the frustrating stuff? Organizational complexity slowly creeps into a business and propagates. We dont feel its tentacles slowing taking their grip before they start to strangle our best performance. The slow creep of complexity happens due to the typical growth pattern of organizations as we get bigger, we add structures, defined roles and responsibilities, committees, strict processes and so on and so on.
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