The Evolution Of Innovation: The Future Of Claims Industry Technology

 Monday, April 1, 2019

 CLM Magazine

During the last 25 years, the technology revolution has impacted practically everything we do. From the 1980s to present day, change has been constant and, at times, dizzying. With constant and immediate accessibility today, we continue to harness technology, shaping every aspect of life. As the claims vertical evolves, technology has the power to transform and impact our industry as well. In some ways it already has, but there are indeed more opportunities. As Amazon evolved to conquer the online retail world, it reshaped how people shop on-demand. Others, like Uber and Airbnb, have impacted everything from transportation to travel. These disruptors have taught us lessons about the positive impact of change and the value of embracing technology as it applies to the claims process, customer service, and the future. So what role can technology play as our industry moves forward?