The Limits Of Artificial Intelligence In Insurance

Artificial intelligence has not reached the point where it is replacing humans in the insurance industry because many processes still require human intervention, speakers said at a recent insurance conference. Artificial intelligence is used in some cases for client engagement — with a chatbot for instance, Charles Dugas, head of insurance at Elemental AI, said during a panel discussion at the recent Property and Casualty Insurers’ Risk Management Conference. “The idea is that you will still want to have a human in the loop,” said Dugas. This, Dugas suggested, is because a software program will not always know how it should handle communication from a customer.