Hundreds of New York City firefighters were climbing the stairs in the World Trade Center when it collapsed, taking the lives of 2,700 people in September 2001. Many parts of the story are well known.
One part haunts us today with respect to cyber risk.
In an April Risk & Insurance® story, editor Dan Reynolds reminded us of the difficulty of helping people understand cyber risk, particularly when mass media simplifies issues and social media spreads unfounded opinions and assumptions.
Reynolds points out that the motivation of underwriters is to pay legitimate claims. Many of the electronic communication platforms create the opposite impression.