Digital Claims Enhancements Boost Adjuster Efficiency, Customer Experience

Walnut Creek, Calif.-based CSAA Insurance Group, a AAA Insurer, is partnering with Owlcam, a Palo Alto, Calif-based provider of car security webcams and services, to improve the P&C insurer’s customer claims experience.

CSAA’s customers can opt to use Owlcam’s 4G LTE service, HD cameras and artificial intelligence to upload videos of accidents, break-ins and other incidents to report accidents and expedite the claims process.

When their automobile is involved in an accident or someone breaks in, CSAA customers can view footage and then immediately share the clip with the insurer and law enforcement personnel.