The benefits of advanced claims intake for commercial insurance can seem obscure, cloaked in a mix of digital hype and theory.Education & Training
Its not surprising that until recently its been hard to win buy-in from business leaders to move toward optimizing claims intake.
But consider this concrete idea: What if you could ask fewer but better questions during the claims intake process? What if you could continually reduce the number of questions, and achieve greater accuracy?
There is a way. Backlash around contact center inefficiencies is not specific to one industry. Contact centers hear complaints about wasted time, repetitive questions and unhelpful service members regularly.
The claims intake process is long and arduous, unnecessarily so.