We are stuck in a self-destructive cycle because an industry-wide culture that rejects true innovation leads to a huge talent deficit that prevents innovation.

With few exceptions, there is little in the way of innovation, effective marketing, risk-taking, creativity and substantive investment in systems and technology in the insurance industry.

That absence will be the death of many insurers and health plans.

We can’t get enough brilliant people to work in our business because our culture is anathema to most of them.

The most important part of any organization is its people. Yet our industry’s talent deficit is as wide and deep as the Marianas Trench.