Aspen Claims Service

Claims Adjusters Spend Too Much Time On Compliance: What Tools Might Help?

 Monday, March 16, 2020

 Risk & Insurance

No one in the workers’ compensation industry would argue that complying with state and federal regulations isn’t important.

Claims professionals need to make sure they’re reporting information about claims to the proper state and federal agencies and they need to make sure their companies are in compliance with workers’ compensation laws.

But mailing state forms, keeping up with ever-changing laws and managing a company’s internal reporting requirements can become a problem when it begins to consume an adjuster’s time and prevents them from helping injured workers get the care they need.

“In situations where you’re having to spend excessive time doing these, whether it be due to internal or external compliance, it does generate an issue where you’re missing an opportunity to get something scheduled for the injured worker,” said Todd Brown, director of account management.

“You want to make sure that you’re assisting the injured worker to get to the appropriate doctor. You want to make sure that those appointments are timely. You want to make sure that treatment is moving forward.”
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