Safe And Secure? Field Adjusting In The Time Of COVID-19

 Tuesday, May 19, 2020

 CLM Magazine

Field adjusting can be a tricky business—professionals are often walking into unfamiliar environments with a number of uncertain variables that they are unable to fully prepare for.

Many claims professionals have tried-and-true protocols and processes they follow when out in the field in order to keep themselves safe and have the most successful visit possible.

However, many of these processes have been disrupted due to the onset of the COVID-19 pandemic, complicating matters.

For visits in which the in-person presence of an adjuster is essential, claims professionals must take a number of extended precautions to ensure the safety of everyone on the scene.

Prior to any visit, claims professionals should be sure to conduct a pre-visitation health and safety survey. Use a pre-approved and exhaustive questionnaire to determine if the claimants have any potential concerns that could stop you from completing the on-site inspection safely.
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