Virtual Adjusting Steps Into the Spotlight

 Tuesday, May 26, 2020

 CLM Magazine

People across the country are trying to cope with the spread of COVID-19 and the far-reaching ramifications that it is bringing with it. Amidst the pandemic, all kind of industries have turned to the virtual world to cope.

Doctors caring for patients, schools and universities, presidential campaigns, and every type of business imaginable are all being handled virtually.

The insurance industry is no different as social distancing becomes the new normal and in-person interactions become too risky. All of the sudden, virtual claims handling has gone from “nice to have” to “need to have.”

Of course, virtual claims handling was on an upswing prior to the outbreak of COVID-19 and is now being implemented full force. Carriers are trying to find a way to service their customers’ needs and stay in compliance while also doing their part to help prevent the spread of COVID-19.

The virtual claims professional is an experienced, licensed adjuster who can assess the policyholders’ damage while taking measurements, photo documentation, and videos with the help of the insured.
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