CCC Says Photo Estimating Booms; LexisNexis Calls 2020 Virtual Claims Tipping Point

CCC last month reported the COVID-19 response has produced a record expansion rate “exceeding double-digit growth” for photo estimates and “AI-supported claims” since Jan. 1.

Insurers recently produced their 3 millionth photo estimate since 2018, according to CCC.

“The company also reports that the percentage of claims processed through CCC® Quick Estimate, the company’s mobile photo estimating solution, has more than doubled from January to April of 2020 as carriers are accelerating use and adoption of digital tools in response to COVID-19,” CCC wrote May 28.

CCC said a “similar trend” arose with insurers using its artificial intelligence photo estimating tool Smart Estimate.

“Use of AI-supported claims has accelerated from steady adoption by industry leaders to a massive increase in use and adoption by the industry at large,” CCC product management Senior Vice President Jason Verlen said in a statement.