Empathy, Listening Skills In Claims More Essential Than Ever

We are all in this together, a common expression of solidarity, has never been more applicable than it is right now. COVID-19 has disrupted modern life, from the day-to-day interactions of our personal lives to the established practices of entire industries.

As the world battles the coronavirus, people’s mental health, physical health, and financial health are all at stake, and insurers play an important role in the response and recovery.

When shared challenges such as the COVID-19 pandemic arise, it’s crucial to look beyond ourselves and increase our empathy toward others – and this certainly applies to all parties in the insurance policy life cycle.

Empathy makes people feel heard, helps resolve challenges, and improves customer satisfaction.

People buy insurance for peace of mind, and there are steps insurers can take to help further ease customers’ minds during this difficult time. It starts with being a good listener, especially during the claims process.