While coronavirus news is often bleak and sometimes downright depressing, there may be a silver lining for claims management. The global pandemic has pushed the importance of virtual care and claims management technology to the forefront.

It has ignited a fire in the workers’ compensation industry, inspiring companies to find ways to quickly identify and safely treat cases, while minimizing the spread of the virus.

COVID-19 has revealed the importance of a claims management process that is transparent, data-driven and accessible to all stakeholders.

From expanded telehealth options to the newest technology in claims management, including integrated platforms and patient-focused tools, the workers’ compensation industry is evolving.

The future of claims management and virtual care leverages innovative technologies and artificial intelligence, and it is catching fire across the industry.