Taking Ownership Over The Claims Process

 Friday, October 30, 2020

 Insurance Nerds

Imagine you are participating in an Olympic archery tournament. You have prepared and know how to use the sights, how to draw the bow, and how to time the release with your breathing.

You take aim at the target, everything is ready, and you release the arrow. But as soon as you take the shot, the lights go out completely. After a few minutes of darkness, it’s your turn to make another attempt.

The problem is you don’t know what happened to the first arrow. Did it hit the target? Was it near the center? Did it miss entirely?

Without the ability to see the result of the first shot, there is no way to assess the previous result and make needed corrections for the next attempt. The feedback loop is missing.
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