A Patient-Centered Approach To Claims Management

As a physician, I can’t help but view our industry through a distinctly patient-centered lens. Our very reason for existing is to help injured employees get well, ideally to get them back to their pre-injury status in days or weeks.

When that’s not achievable, we aim to help each worker get the best possible medical outcome given their unique circumstances.

A strong technology foundation can help deliver that kind of patient-centered experience.

At first glance, that may sound contradictory. After all, early efforts to automate human-centered processes in other industries often backfired, creating the impression that efficiency often comes at the cost of poor customer service.

In today’s world, though, that doesn’t need to be the case. With the right technology, we can deliver much better outcomes than would otherwise be possible. As time marches on, we’ve learned what works and what does not.