7 Habits of Highly Effective Desk Claims Adjusters

Stark differences exist between field adjusting and desk adjusting. To name a few:
The field adjuster meets with the insured and/or their representative(s) personally; the desk adjuster does not. The field adjuster gets to view and review the damages onsite; the desk adjuster does not. The field adjuster is always present on the front end of the claim but often not involved in the life of the claim; the desk adjuster is almost always there from the beginning to resolution.

In today’s environment, more often than not, it is the desk adjuster who settles the claim. Consequently, they may have extensive dealings with contractors, public adjusters, attorneys, and other parties in the negotiation of the settlement.
The field adjuster enjoys a constant change of scenery; the desk adjuster works in the same environment day after day.

The differences in the two roles make for differing challenges and opportunities. It is often that a person is well suited to one or the other and rare is the individual who excels at both.