
Recovery efforts in New York City are providing valuable information on how to prepare for another event like the terrorist attacks that destroyed the World Trade Center towers. “What we try to do is look at it from here’s how we responded and here’s how the response went,” said Robert Karbin, president of Technical Loss Services. In addition to assessing how well we’re doing, “We need to look down the road, so that if there is another problem, people will be properly prepared to handle it. In the future, we’ll know there are things to be aware of, and here are some things to look out for, and here is how to get your ducks in a row.” Such information is a key element to the future survival and success of the insurance industry, and makes the ACE•SCLA Conference a pivotal event for all claims personnel.