Advanced Claims Training Stems Adjuster Burnout and Job Flight

JoAnn Pickel, director of operations at Pacesetter Claims Service, started in the insurance industry after her husband landed an underwriter job with State Farm. In short order, they had a claims position open.

‘I joined the claims training team in 1998. It did not take me long to realize that claims were a great fit for me,’ Pickel said. ‘I loved helping people understand their policies, and they were so appreciative when we were able to help them recover from a loss.’

After 20 years with State Farm, Pickel moved to the independent side of claims, serving as quality assurance manager at Eberl before joining Pacesetter as director of operations.

‘During this time, I realized the gap in training our claims force. We had a lot of great adjusters who wanted to do a good job but needed some direction and mentorship,’ Pickel said.